Terms of Use

Welcome to Zocamo. These Terms of Use (“Terms”) govern your access to and use of our website, services, and products. By visiting our site or making a purchase, you agree to comply with these Terms. Please read them carefully.

1. Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) to use this website and make purchases.
If you are under 18, you may use our services only with the involvement and consent of a parent or guardian.
By using this site, you confirm that you have the legal capacity to enter into binding contracts under Indian law.

2. Account Registration & Responsibilities

To access certain features, you may need to create an account with Zocamo.
You agree to provide accurate, complete, and current information during registration.
You are responsible for maintaining the confidentiality of your account credentials.
Any activity under your account will be deemed authorized by you.
Zocamo reserves the right to suspend or terminate accounts found to be fraudulent, misleading, or in violation of these Terms.

3. Orders & Payments

All orders placed through our website are subject to acceptance by Zocamo.
Prices are listed in local currency and may change without prior notice.
Payment must be completed through approved gateways. By providing payment details, you confirm that you are authorized to use the chosen method.
In case of pricing or product description errors, we reserve the right to cancel or adjust the order.
Zocamo may refuse or cancel orders suspected of fraud or unauthorized activity.

4. Shipping & Delivery

Orders are processed within 1–3 business days.
Standard delivery takes 7–14 business days, though delays may occur due to courier issues, customs, or unforeseen circumstances.
Shipping charges are calculated at checkout and include all applicable costs.
Tracking details will be provided once your order is dispatched.
International shipping may be available; delivery times and charges vary by destination.

5. Returns & Refunds

Returns are accepted within 3 days of delivery, subject to conditions outlined in our Return Policy.
Damaged products require an unboxing video as proof.
Refunds for non‑damaged products may be partial and are subject to inspection and approval by Zocamo.
Refunds are processed within 5–7 business days after verification.
Personalized, clearance, and final‑sale items are non‑returnable.

6. Intellectual Property

All content on this website, including logos, product images, text, graphics, and software, is the property of Zocamo and protected under Indian copyright and trademark laws.
You may not copy, reproduce, distribute, or exploit any content without prior written permission.
Unauthorized use of intellectual property may result in legal action.

7. User Conduct

You agree not to:

Use the website for fraudulent, unlawful, or harmful purposes.
Interfere with the security or functionality of the site.
Upload or transmit viruses, malware, or harmful code.
Misuse intellectual property belonging to Zocamo.
Engage in activities that disrupt or overload our systems.

8. Limitation of Liability

Zocamo is not liable for delays, losses, or damages caused by third‑party carriers, customs, or events beyond our control.
Product images and descriptions are provided for reference; slight variations may occur.
To the maximum extent permitted by law, Zocamo disclaims liability for indirect, incidental, or consequential damages.

9. Privacy & Data Protection

Your use of the website is also governed by our Privacy Policy, which complies with the IT Act, 2000, the 2011 SPDI Rules, and anticipates the DPDP Act, 2023.
By using our services, you consent to the collection and use of your personal data as described in our Privacy Policy.
Zocamo implements reasonable security practices to protect sensitive personal data.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in your city, state or region.

11. Indemnification

You agree to indemnify and hold harmless Zocamo, its affiliates, employees, and partners from any claims, damages, liabilities, or expenses arising from your misuse of the website or violation of these Terms.

12. Changes to Terms

Zocamo may update these Terms from time to time. Updates will be posted on this page with the revised date.
Continued use of the website after changes constitutes acceptance of the updated Terms.

13. Contact Us

For questions regarding these Terms, please contact Zocamo customer support.