Refund & Cancellation Policy
At Zocamo, customer satisfaction is our priority. This Refund & Cancellation Policy outlines the conditions under which refunds, cancellations, and returns are processed. By purchasing from our website, you agree to the terms below.
1. Order Cancellation
- Before Dispatch: Customers may request cancellation of an order before it has been processed or dispatched.
- After Dispatch: Once an order has been shipped, cancellation is not possible. Customers must follow the return process instead.
- Refund for Cancelled Orders: If cancellation is approved before dispatch, a full refund will be issued to the original payment method within 5–7 business days.
2. Returns & Refunds
- Return Window: Items may be returned within 3 days of delivery, subject to the conditions below.
- Damaged Products:
- If your product arrives damaged, you must provide an unboxing video as proof.
- Once verified, we will arrange a return and issue either a replacement or a refund.
- Non-Damaged Products:
- Refunds for products that are not damaged may be partial.
- [Your Brand Name] reserves the right to determine whether the return is acceptable and the refund amount.
- Refund Process:
- Approved refunds will only be processed after the product is returned and inspected.
- Refunds are credited to the original payment method within 5–7 business days after verification.
3. Non-Refundable Items
- Personalized or customized products.
- Clearance or final-sale items.
- Products returned without proof of damage (such as an unboxing video).
4. Customer Responsibility
- Customers must ensure that returned items are securely packaged to prevent damage during transit.
- Any damage caused during return shipping may affect refund eligibility.
- Shipping costs for returns may be borne by the customer unless the product is defective or damaged.
5. Exceptions
- Refunds may be denied if the product shows signs of use, tampering, or damage not covered under our policy.
- Zocamo reserves the right to refuse returns that do not meet the stated conditions.
6. Contact Us
For refund or cancellation requests, please contact Zocamo customer support with your order details. Our team will guide you through the process.