Frequently Asked Questions (FAQ)
🧾 Products & Quality
We offer premium home goods and handcrafted jewelry, including decor, kitchenware, furniture accents, and certified jewelry pieces.
Yes. All jewelry comes with authenticity certificates, and our home goods are sourced from trusted artisans and manufacturers.
We provide engraving and personalization for jewelry, and select customization for home goods.
Each product page includes a detailed size guide. You can also contact our support team for assistance.
Many items are crafted from sustainable materials. Look for the “Eco Choice” badge on product listings.
đź’ł Ordering & Payment
Browse products, add them to your cart, and proceed to checkout. You’ll receive an order confirmation via email.
Orders can be modified or canceled within 12 hours of placement by contacting customer support.
Yes. We use encrypted payment gateways to protect your transactions.
đźšš Shipping & Delivery
Standard delivery takes 5–7 business days. It may take longer time due to some reasons. Express shipping options are available at checkout.
You’ll receive a tracking link via email or SMS once your order is dispatched or we will contact to update about you order.
Yes, premium gift wrapping and personalized message cards are available during checkout.
🔄 Returns & Exchanges
We offer a 3‑day return policy for home goods and a 3‑day exchange policy for jewelry, provided items are unused and in original packaging. We may reject your request due to some reasons.
Customized or engraved items are non‑returnable unless damaged during delivery.
Contact our team, send us request and choose “Return/Exchange.” Our team will guide you through the process.
🛠️ Care & Maintenance
Store jewelry in a dry place, avoid contact with chemicals, and clean with a soft cloth regularly.
Care instructions are provided with each product. For example, ceramic items should be hand‑washed, while wooden goods should be wiped with a damp cloth.
đź“ž Customer Support
You can reach us via email or our contact form. Our team is available Monday–Saturday, 9 AM–7 PM IST.
Yes, we provide special pricing and customization for bulk and corporate gifting. Contact our sales team for details.